Terms Of Service

These Terms of Service (“Terms”) are a legally binding agreement between you and Van Go Go Design (“Van Go Go Design,” “we,” “us,” or “our”). They govern your access to and use of websites, applications, software, WordPress plugins, subscriptions, digital products, physical products, professional services, and related features operated by Van Go Go Design, including VideoGen AI (collectively, the “Services”).

By creating an account, purchasing or downloading a product, accessing a subscription, or otherwise using a Service that links to these Terms, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

Certain Services may have additional product descriptions, license terms, order terms, acceptable-use rules, or policies. Those additional terms are incorporated into these Terms. If they conflict with these Terms, the more specific terms control for that Service.

1. Eligibility and Authority

You must be at least 18 years old or the age of legal majority where you live to create an account or purchase a Service. If applicable law allows a minor to use a Service with permission from a parent or legal guardian, the parent or guardian must review and accept these Terms and is responsible for the minor’s use.

If you use the Services for a company, client, school, or other organization, you represent that you have authority to bind that organization to these Terms. In that case, “you” includes both you and the organization.

2. Accounts and Account Security

Some Services require an account. You agree to provide accurate information and keep it current. You are responsible for:

Maintaining the confidentiality of your login credentials.
All activity occurring through your account, except to the extent caused by our breach of these Terms or applicable law.
Promptly notifying us if you suspect unauthorized access or misuse.
Ensuring that anyone you authorize to use your account follows these Terms.

You may not share, sell, rent, or transfer an account unless the applicable Service expressly allows it. We may require account verification, impose reasonable security controls, or temporarily restrict an account when needed to protect users or the Services.

3. Services, Features, and Availability

We may add, modify, suspend, or discontinue features as our Services and third-party providers change. We do not guarantee that every feature, model, integration, export format, plugin, or platform connection will remain available.

We may establish or change reasonable usage limits, file-size limits, generation limits, storage limits, processing queues, supported formats, rate limits, or technical requirements. If a change materially reduces a paid Service during a current billing period, we will provide any notice or remedy required by applicable law.

Scheduled maintenance, emergencies, third-party outages, internet failures, security events, or demand may make a Service temporarily unavailable. Service descriptions and estimated processing times are not guarantees unless we expressly state otherwise in writing.

4. Fees, Orders, and Payment

Prices, billing intervals, included features, usage allowances, taxes, shipping charges, and other material purchase terms will be presented before you complete an order. You authorize us and our payment providers to charge the payment method you select for the amounts disclosed at checkout.

You are responsible for applicable taxes, duties, and charges unless the checkout page states that they are included. We may correct pricing or listing errors. If a correction affects an order you already placed, we will give you the option to accept the corrected price or cancel the affected order where required by law.

Payments are processed by third-party payment providers. Their terms may also apply to your transaction.

5. Subscriptions and Automatic Renewal

If you purchase a subscription:

The subscription begins when stated at checkout and continues for the disclosed billing period.
Unless the offer expressly states otherwise, the subscription automatically renews for successive periods of the same length until canceled.
You authorize recurring charges to your selected payment method at the price and frequency disclosed at checkout, including applicable taxes.
Any trial length, promotional price, renewal price, usage allowance, and deadline for avoiding a charge will be disclosed with the offer.

You may cancel through the account or billing controls made available for the Service or by contacting us at https://vangogodesign.com/contact/. Cancellation stops future renewals and normally takes effect at the end of the current paid billing period. Canceling does not automatically refund charges already paid.

We may change a subscription price or plan. When required, we will provide advance notice and explain when the change takes effect. Continued use after the effective date constitutes acceptance of the new price to the extent permitted by law. If you do not agree, you may cancel before the change takes effect.

6. Credits, Usage Allowances, and Promotional Access

Some Services may use credits, minutes, tokens, generations, storage allocations, or other usage units (collectively, “Credits”). Credits are a limited contractual right to request eligible features. They are not currency, stored value, or property; have no cash value; and may not be sold, transferred, or redeemed for cash unless we expressly allow it.

The purchase page or plan description will state how Credits are issued, used, renewed, carried over, or expired. Different AI models and features may consume different amounts. Failed or interrupted requests may be reviewed for automatic or discretionary Credit restoration, but restoration is not guaranteed when failure results from unsupported content, user error, policy enforcement, or a third-party provider’s rules.

Promotional, bonus, trial, or complimentary Credits may expire or be revoked according to the offer. We may correct Credit balances affected by fraud, technical errors, chargebacks, or abuse.

7. Cancellations, Refunds, and Returns

Except where required by law or stated in a product-specific refund or return policy, payments are nonrefundable and partial billing periods are not refunded.

Digital products, downloadable files, generated media, activated software licenses, used Credits, and completed professional services may not be returnable once delivery or performance has begun, except where applicable law provides otherwise.

Physical products are subject to the return, replacement, shipping, and damage policy presented with the product or order. Because some products are printed, personalized, or made to order, change-of-mind returns may not be accepted. If an item arrives damaged, defective, or materially different from the order, contact us promptly with the order number and supporting photographs so we can evaluate the issue.

Chargebacks submitted without first giving us a reasonable opportunity to address a legitimate billing issue may result in account restriction. Nothing in this section limits rights that cannot legally be waived.

8. VideoGen AI and AI-Generated Content

VideoGen AI and other Services may use third-party artificial-intelligence, cloud, media-processing, text-generation, image-generation, video-generation, voice, audio, storage, and publishing providers.

When you request an AI feature, information necessary to perform the request may be transmitted to an applicable provider. This may include prompts, scripts, uploaded files, reference media, project settings, and technical information. Provider availability, capabilities, content rules, processing times, and outputs may change without notice.

AI and automated systems are probabilistic. Outputs may be inaccurate, incomplete, offensive, unexpected, similar to content generated for others, or unsuitable for your intended purpose. We do not guarantee that an output:

Is accurate, factual, original, unique, or error-free.
Qualifies for copyright, trademark, patent, publicity-right, or other legal protection.
Does not resemble or infringe third-party content or rights.
Is appropriate for publication, advertising, education, commercial use, or any particular platform.
Will be accepted by a social network, marketplace, app store, advertiser, or other third party.

You are responsible for reviewing, editing, fact-checking, and legally clearing outputs before use or publication. You must obtain any necessary permissions for people, voices, likenesses, trademarks, copyrighted works, music, data, or other materials included in your inputs or outputs.

Do not rely on AI output as legal, medical, financial, safety, employment, credit, housing, insurance, or other professional advice or as the sole basis for a decision that may materially affect a person.

9. Your Content and Ownership

“User Content” means prompts, scripts, text, images, video, audio, voices, files, designs, information, and other materials that you upload, submit, connect, create, or store through the Services.

As between you and Van Go Go Design, you retain the rights you already hold in your User Content. You grant Van Go Go Design a worldwide, nonexclusive, limited license to host, copy, transmit, convert, display, modify, and otherwise process User Content only as reasonably necessary to:

Provide the features you request.
Generate, store, edit, export, publish, or share your projects at your direction.
Maintain, secure, troubleshoot, and support the Services.
Enforce these Terms and comply with law.

This license lasts for as long as necessary to provide the Service and for a reasonable period afterward for backups, legal compliance, security, and dispute resolution. Our Privacy Policy explains our data practices.

You represent that you own User Content or have all rights, licenses, permissions, and consents needed to submit and process it. You remain responsible for User Content and for the consequences of generating, publishing, distributing, or using it.

Unless a separate written agreement says otherwise, Van Go Go Design does not claim ownership of your User Content or of your rights, if any, in AI-generated outputs. This does not transfer to you any rights in the Services, our software, templates, interfaces, branding, documentation, or third-party materials.

10. Acceptable Use

You may not use the Services to create, upload, process, distribute, facilitate, or promote:

Content or activity that violates applicable law or another person’s rights.
Child sexual abuse material, sexual exploitation of minors, grooming, or content sexualizing a minor.
Nonconsensual intimate imagery, sexual deepfakes, or exploitation.
Fraud, scams, phishing, deceptive impersonation, identity theft, or misleading claims of endorsement.
Harassment, threats, stalking, doxxing, or content intended to incite violence.
Malware, malicious code, credential theft, unauthorized access, or interference with systems or networks.
Spam, unlawful marketing, platform manipulation, fake engagement, or coordinated inauthentic activity.
Infringement or misappropriation of copyright, trademark, privacy, publicity, confidentiality, or other rights.
Biometric impersonation, voice cloning, or realistic depictions of a real person without authorization where consent is required.
Instructions or content intended to facilitate serious physical harm or illegal conduct.

You also may not:

Reverse engineer, probe, scrape, copy, or attempt to extract source code, models, system prompts, keys, or nonpublic data, except where such restriction is prohibited by law or an applicable open-source license.
Bypass usage limits, safety controls, access restrictions, payment requirements, or rate limits.
Use automated methods to create accounts, overload the Services, or obtain Services beyond purchased allowances.
Resell, sublicense, rent, or provide unauthorized access to a Service or account.
Use outputs or Service data to falsely imply they were created, reviewed, endorsed, or verified by Van Go Go Design.

We may investigate suspected violations and remove content, restrict features, suspend accounts, or report conduct when reasonably necessary. Enforcement decisions may consider context, severity, repetition, legal requirements, and provider restrictions.

11. Connected Platforms and Publishing

Some Services may connect to social networks, marketplaces, cloud services, or publishing platforms. By connecting an account, you authorize the Service to access or perform the actions you select, such as reading permitted profile information, uploading media, or publishing a post.

You remain responsible for:

Everything published through your connected accounts.
Reviewing content, captions, settings, audiences, schedules, and disclosures before publishing.
Complying with each platform’s terms, advertising rules, music rules, community guidelines, and API restrictions.
Maintaining valid permissions and disconnecting integrations you no longer use.

Third-party platforms may reject, remove, modify, delay, or restrict content or integrations. We are not responsible for a third party’s policies, moderation, account actions, outages, API changes, or discontinuation.

12. Plugins, Software, and Digital Products

Subject to payment and compliance with these Terms, we grant you a limited, nonexclusive, nontransferable, revocable license to install and use purchased plugins, software, templates, or digital products for the number of websites, users, or projects stated in the applicable license.

Unless the applicable license permits it, you may not redistribute, resell, sublicense, publicly share, or provide a digital product as a competing standalone product. You may not remove ownership notices or access controls.

Open-source components remain governed by their applicable licenses. If an open-source license grants rights that conflict with this section, the open-source license controls for that component.

Software compatibility may depend on WordPress, WooCommerce, browsers, themes, hosting providers, APIs, operating systems, or third-party plugins. We may identify supported versions, but we do not guarantee compatibility with every configuration or with future third-party updates.

Updates and support are provided only for the duration and scope stated with the product or plan. Custom development, installation, configuration, migration, repair, and consulting are not included unless expressly purchased.

13. Professional and Custom Services

Projects involving design, development, eLearning, video, consulting, automation, customization, or other professional services may be governed by a separate proposal, statement of work, estimate, or contract. That agreement controls regarding scope, deliverables, revisions, schedule, payment milestones, acceptance, and ownership.

Unless agreed otherwise, estimates depend on timely access, information, approvals, and feedback from the client. Delays or scope changes may affect price and delivery dates. Third-party costs, licenses, subscriptions, hosting, stock assets, and platform fees are not included unless expressly stated.

14. Van Go Go Design Materials

The Services and their software, interfaces, workflows, designs, documentation, text, graphics, branding, templates, and other materials provided by Van Go Go Design are owned by Van Go Go Design or its licensors and are protected by applicable intellectual-property laws.

Except for the limited rights expressly granted in these Terms, no rights are transferred to you. “Van Go Go Design,” “VideoGen AI,” associated logos, and other branding may not be used without prior written permission.

Feedback, suggestions, or ideas you voluntarily provide may be used by us without restriction or compensation, provided that we do not publicly identify you as the source without permission.

15. Copyright and Rights Complaints

If you believe content available through a Service infringes your copyright or other rights, submit a notice through https://vangogodesign.com/contact/ containing:

Your name and contact information.
Identification of the protected work or right.
Identification and location of the allegedly infringing material.
A statement explaining why you believe the use is unauthorized.
A statement that the information in the notice is accurate and that you are authorized to act for the rights holder.
Your physical or electronic signature.

We may request additional information, remove or restrict material, notify the affected user, or take other appropriate action. Knowingly submitting a false claim may create legal liability.

16. Third-Party Services

The Services may rely on or link to third-party providers. Your use of third-party services may be governed by separate terms and privacy policies. We do not control and are not responsible for third-party content, models, outputs, terms, pricing, security, availability, or actions.

We may replace, add, or remove providers. If a provider change materially affects a paid Service during a current billing period, we will provide any notice or remedy required by applicable law.

17. Beta and Experimental Features

Features identified as beta, preview, experimental, early access, or similar are offered for testing and may be incomplete, unstable, changed, or discontinued at any time. They may have additional limits and should not be used for critical or production-dependent purposes unless we expressly agree otherwise.

18. Privacy

Our Privacy Policy explains how we collect, use, disclose, and protect personal information. By using the Services, you acknowledge that information may be processed as described in that policy, including by authentication, payment, hosting, AI, media-processing, advertising, and connected-platform providers.

19. Suspension and Termination

You may stop using the Services at any time. You may request account deletion through available account controls or https://vangogodesign.com/contact/.

We may restrict, suspend, or terminate access if:

You materially or repeatedly violate these Terms or applicable law.
Payment is overdue, reversed, disputed, or associated with fraud.
Your use creates security, legal, operational, or safety risk.
A provider or platform requires us to restrict the activity.
Continuing the Service is no longer commercially or technically feasible.

When reasonably possible, we will provide notice and an opportunity to address a remediable issue. We may act immediately for serious violations, emergencies, fraud, security threats, legal requirements, or risks to others.

Termination does not eliminate payment obligations already incurred. Provisions that by their nature should survive termination will survive, including provisions concerning ownership, fees, disclaimers, liability, indemnification, disputes, and enforcement.

20. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” VAN GO GO DESIGN DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT.

WE DO NOT WARRANT THAT THE SERVICES OR OUTPUTS WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, UNIQUE, ACCURATE, COMPATIBLE WITH EVERY SYSTEM, OR SUITABLE FOR A PARTICULAR PURPOSE. WE DO NOT GUARANTEE BUSINESS RESULTS, AUDIENCE GROWTH, REVENUE, PLATFORM APPROVAL, SEARCH RANKING, ADVERTISING PERFORMANCE, OR OTHER OUTCOMES.

Some jurisdictions do not allow certain warranty exclusions, so some exclusions may not apply to you.

21. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VAN GO GO DESIGN AND ITS OWNER, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, CONTENT, GOODWILL, BUSINESS OPPORTUNITIES, OR SERVICE INTERRUPTION, ARISING FROM OR RELATED TO THE SERVICES, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF VAN GO GO DESIGN FOR ALL CLAIMS ARISING FROM OR RELATED TO A SERVICE WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO VAN GO GO DESIGN FOR THE SERVICE GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE EVENT; OR (B) $100.

These limitations do not apply to liability that cannot be limited under applicable law. Some jurisdictions do not allow certain liability limitations, so some limitations may not apply to you.

22. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Van Go Go Design and its owner, contractors, licensors, and service providers from claims, damages, losses, liabilities, and reasonable costs arising from:

Your User Content or use of generated output.
Your violation of these Terms or applicable law.
Your infringement or violation of another person’s rights.
Your connected accounts, publications, advertisements, products, or services.
Misuse of your account by a person you authorized.

We may control the defense of a covered claim and require your reasonable cooperation. You may not settle a claim in a manner that admits fault by or imposes obligations on Van Go Go Design without our written consent.

23. Governing Law and Disputes

These Terms are governed by the laws of the State of Nevada, without regard to conflict-of-law rules. Before filing a formal claim, you and Van Go Go Design agree to make a good-faith effort to resolve the dispute by providing written notice describing the issue and requested resolution.

Unless applicable law requires otherwise, any court proceeding arising from these Terms or the Services must be brought in a state or federal court with jurisdiction in Clark County, Nevada, and each party consents to that venue and jurisdiction.

Nothing in these Terms prevents either party from seeking appropriate relief in small claims court or urgent injunctive relief. Consumer rights and mandatory protections that apply where you live are not waived.

24. Changes to These Terms

We may update these Terms to reflect changes to the Services, providers, business practices, or law. The updated Terms will be posted with a revised “Last updated” date. For material changes, we will provide additional notice when required.

Changes apply prospectively from their effective date. If you do not agree to updated Terms, you must stop using the affected Services and cancel any subscription before the next renewal. Continued use after the effective date constitutes acceptance to the extent permitted by law.

25. General Terms

These Terms and incorporated policies are the entire agreement concerning the Services unless a separate written agreement applies. If a provision is found unenforceable, it will be modified only as much as necessary, and the remaining provisions will continue in effect.

Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent. We may assign them as part of a merger, reorganization, sale of assets, or transfer of the applicable Service.

Section headings are for convenience only. The words “including” and “such as” mean “including without limitation.” Electronic notices and transactions may satisfy written requirements to the extent permitted by law.

26. Contact

Questions about these Terms may be submitted to:

Van Go Go Design
Las Vegas, Nevada, United States
Website: https://vangogodesign.com
Contact form: https://vangogodesign.com/contact/